Merseyrail survey to help 'continually improve services'

Merseyrail launches new survey to help continually improve services for customers Merseyrail today launched a new customer survey with the aim of improving the service it offers. The operator which already enjoys one of the highest levels of customer satisfaction of any railway in the UK, with an average customer satisfaction of 91% in 2023, is committed to using the information it gathers to help drive further improvements. The survey known as ‘Our Network’ asks customers for their