‘Thrown in at the deep end’ − the FLO who saw it all

When Donna Cooper joined West Midlands Police in 1980 she never thought she’d be involved in two of the force’s most prominent cases over the following 30 years.

 

The official role of family liaison officer never existed like it does now and, simply because she was a woman, it always fell to Donna to liaise with victims’ families following major crimes.