Nottingham Post published Reader's letter: 'Shop customer gave me verbal abuse'

I HAVE a small shop in Colwick on Vale Road. We do 14 to 15 hours, seven days a week. We do try our best to provide service to all the customers, but you cannot please everyone.This morning there was an incident with this woman who got a 35p drink and wanted to pay with a debit or credit card and wanted ten pounds cash back.I said, "I am sorry, I cannot do this because I cannot give you that much cash back, please spend a bit more."She said, "You charge anyway for using a card,...