JonPritchard published Virgin Trains customers to be automatically refunded for delays -...

Virgin Trains has become the first company to automatically compensate passengers if they are delayed – but Nottingham is set to miss out.The company, who run both the West Coast and East Coast mainlines, any customers who book their tickets through the app or website will recieve automatic repayment for trains delayed by certain amounts of time.But it will only apply to trains that run on the West Coast mainline – but may be rolled out to the East Coast mainline, which runs through.