Avon and Somerset praised for the way it addresses heightened control room demand

Avon and Somerset Police has been recognised nationally in a new report focussing on how police forces handle calls from the public. The review by Her Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS), which looked at police contact management through call handling and control rooms in 2018/19, highlighted the increasing demand and complexity of 999 and 101 calls.
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