A Guide to Building a Chatbot Your Customers Won’t Hate

As the world quickly fell into the pit of what is called the COVID-19 pandemic from late 2019 to early 2020, everyone was left scrambling about how customer service and communication would keep up with the changing world. The answer is easy – remote communication and chatbots.
Customer service agents simply could not keep up with the increasing demand for customer inquiries, and more and more businesses resorted to building chatbots to help them address customer concerns with the help of A