VR & AI not perfect at the moment – analyst freaks out

New research from Forrester claims new technologies such as artificial intelligence and virtual reality will not move beyond mediocrity unless more attention is given to customer experience.
Only last month, the world was treated to a horde of demonstrations and other-worldly use cases for emerging technologies such as AI and VR, though little thought has been given to the practical implementation. That’s the state of play according to Forrester’s Jennifer Wise, who believes shortcom