Vodafone downplays deteriorating customer service data

Ofcom’s latest customer complaints data reveals Vodafone’s rehabilitation hit a bump in Q4 2016, but the operator insists things are still on track.
In Q3 2016 the Ofcom numbers indicated Vodafone was close to restoring its customer complaints to the level they were before the great billing balls-up of 2015. They were still well above the industry average, but definitely heading in the right direction.
Vodafone must be dismayed, therefore, by the latest Ofcom numbers, which show a sh