Vodafone decides to get serious about customer services

As the mobile world becomes increasingly competitive Vodafone is focusing on the one area is has cost most conspicuously wrong in recent years – customer services.
It might sound like a tried and tested idea, but we are talking about the telco industry here, which is routinely at the bottom of customer satisfaction surveys and where frustration is accepted as the status quo. How many of us have had to waste away hours on the phone trying to speak to someone? To be honest, it’s a