VMO2 paves way for AI with Google Cloud number crunching

Virgin Media O2 is keen to enhance customer service with AI as part of its ongoing transformation into a data-driven cableco.
As part of the integration between O2 and Virgin Media, the company has been busy overhauling its legacy back office systems, upgrading and migrating them to Google Cloud. This has been going well. So well in fact that it is paving the way for more ambitious projects due to commence over the next year or so.
“One project in the pipeline is our plan to incorporate la