03-04-2023 12:58 via telecoms.com

UK ISPs ignore Ofcom’s deadline to implement simpler contract switching

Today was the deadline for UK broadband providers to make it easier for their customers to leave. But they haven’t.
Heralded as ‘One Touch Switch’ when UK comms regulator Ofcom announced it in September 2021, the new rules are intended to make the broadband market more competitive by removing as many impediments to switching suppliers as possible. Primarily that means removing the need to contact your existing supplier, at which point they present you with bureaucratic obstacle
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