Turning small interactions into big revenue

Telecoms.com periodically invites expert third parties to share their views on the industry’s most pressing issues. In this piece Dan Faulkner, SVP & GM at Nuance Communications argues that maybe it is time to start sweating the small stuff when it comes to CSP revenue streams.
Don’t sweat the small stuff. While perhaps a good mantra for life, for Communications Service Providers (CSPs) looking to differentiate themselves in the increasingly competitive market &nda