TM Forum shows signs of maturity

The TM Forum on Tuesday launched a tool designed to help telcos assess their digital maturity and plan their digital transformation, as the industry group, led by a new CEO, undergoes a transformation of its own.Called the Digital Maturity Model (DMM), it tracks the progress of transformation right across the business, focusing on five areas: customer experience and interaction; strategy; technology; operations; and culture, people and organisation. It is being made available to telcos as an ap