The evolution of BSS and OSS in the telecoms sector

BSS and OSS lie at the heart of how telecoms networks function in terms of customer and network management respectively, and new technologies such as AI and virtualisation are changing the landscape.
BSS (Business Support Systems) and OSS (Operations Support Systems) are perhaps not the most headline grabbing area of the telecoms industry, but it’s a fundamental part of how it operates behind the scenes. As the technology serving these functions has evolved over the years – alongside