The challenge of digitalisation for CSPs

Telecoms.com periodically invites third parties to share their views on the industry’s most pressing issues. In this piece Jaco Fourie, Head of Product at Qvantel, takes an in-depth look at some of the pain-points faces by CSPs in the digital transformation process.
In 2017, Forrester Research highlighted the enhancement of self-service and automated conversations as two of the critical trends for customer service providers. These predictions highlight the huge shift in recent years t