Telefónica dips toe into AI waters with Huawei SOC tech

Telefónica is set to launch its first artificial intelligence-based operations centre for network management, to drive real-time customer experience analysis and proactive improvements.
The team will launch three Service Operations Centres (SOC) in Argentina, Chile and Germany to pilot the initiative before launching in core markets across the world. In theory, the AI driven proposition will enable Telefónica to capture, in real time, the true quality of customer ser