Telecom Argentina CTO: Customer Experience Is King

Telecom carriers obviously have to care about the nuts and bolts of their networks and supporting technologies and processes. But their customers don’t – they simply want excellent performance and user experience.
That reality is driving the digital transformation strategy at Telecom Argentina, according to CTO Miguel Fernandez, who spoke with Telecoms.com at MWC 2023 in Barcelona.“Customers are not interested in how the network works,” Fernandez said. “Wh