Telcos see more gain than pain from generative AI – Cagpemini

If generative AI does end up accidentally wiping out humanity, it might be because most companies – including telcos – thought it was worth the risk.
69 percent of operator respondents to a Capgemini survey published on Thursday agree that the benefits that generative AI brings outweigh the associated risks. So while it might end up spreading misinformation and reinforcing prejudice, it will at least be able to recommend the right service plan, or direct a customer’s query to t