Telcos customer service still not good enough in UK and US

Telecoms operators on both sides of the Atlantic still have work to do when it comes to customer service and satisfaction.
That conclusion, drawn from a new Ofcom report in the UK and the latest iteration of the wireless segment of the American Customer Satisfaction Index (ACSI), will come as little to surprise to anyone following this industry. Nonetheless, the results of these types of survey are always worth a closer look.
The UK regulator on Wednesday published its latest annual report on cu