Social tariffs – how proactive should the telecoms industry be?

Soaring inflation has produced a ‘cost of living crisis’, with many UK households potentially unable to pay their bills, but what should providers be expected to do about it?
While the primary focus of the crisis is energy, which is in the middle of an inflationary perfect storm, other utilities are also coming under the spotlight. The inevitable shrieks of ‘profiteering’ and calls for a windfall tax on any company seen to be benefiting from this inflation have come thick