30-11-2016 16:33 via telecoms.com

Research confirms UK mobile brands are rubbish at engagement

Research from Affinion and Oxford Brookes University has revealed something that we all pretty much knew; UK mobile operators are pretty rubbish at customer engagement.
The UK finished roughly mid-table when compared around the world with Turkish, Brazilian and American consumers reporting the highest level of the engagement with the Sweden, Finland, Norway, Denmark and Germany finishing below us Brits. The news isn’t something which will shock many people, but at least we’re politer
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