Operators’ new ‘ways’ are creating a path towards service assurance utopia

Telecoms.com periodically invites expert third parties to share their views on the industry’s most pressing issues. In this piece Mark Geere, Product Marketing Manager at TEOCO, looks at how operator behaviour is influencing service assurance.
For operators worldwide, improving customer experience is always front of mind – happy subscribers equals loyal customers but keeping network performance in the green is no easy feat. This is especially true as networks become more complex and