Ofcom slaps Plusnet with £880k fine for not doing ex-customers proud

UK ISP Plusnet has been hit with a hefty Ofcom fine of £880,000 for continuing to bill more than a thousand ex-customers.
The BT-owned ISP has attempted to carve its own niche in the competitive sector by creating an earthy, honest, trustworthy brand, and this ruling is unlikely to reinforce that image. The problem occurred as an error in Plusnet’s billing system meant that cancelled lines were still recognised as live, leading to 1025 customers continuing to be charged after landlin