Ofcom says UK telcos just keep customers hanging on

UK telecoms operators are not making it easy for customers to contact them, keeping them hanging on the phone for longer, according to new research from Ofcom.
The regulator this week published its latest annual customer service report which showed that customers are still keen to speak to a customer service rep on the phone when something goes wrong, but also that average call waiting times in both fixed and mobile are on the up. While some providers have improved their performance compared wit