Ofcom investigates Virgin Media’s business practices

Virgin Media is not letting customers leave, according to a raft of consumer complaints that has led Ofcom to open an investigation into the telco’s business practices.
The UK telecoms regulator is not noted for intervening in the market, so the announcement that it is probing Virgin Media of its own volition comes as something of a surprise. Specifically, it is looking at the operator’s compliance with contract termination and complaints handling rules.
It is at the information gath