Ofcom expands probe into BT contract information

UK comms regulator Ofcom thinks BT subsidiaries EE and Plusnet may be falling short in their obligations to provide ‘clear and simple’ contract information.
This latest development represents the expansion of an investigation Ofcom opened on 4 October last year, when it suspected EE wasn’t obeying the letter of new rules that had come into force a few months earlier. The specific rules in question are General Conditions C1.3 to C1.7 and C5.16, which you can find on page 26 of t