Ofcom dishes out the dirt on operator customer service performance

Ofcom has unveiled a new tool which will tell you how good your provider of landline, broadband and mobile services compares to the rest on a customer service footing.
It’s an subject which has been largely avoided by operators to date because, let’s face it, they are pretty bad at customer services compared to other verticals. But thanks to Ofcom, you can find out overall customer satisfaction, complaints per 100,000 subscribers, satisfaction with complaints handling and how long cu