Ofcom complaints data shows slight improvement for Vodafone
UK telecoms regulator Ofcom has published its consumer complaints data for Q1 2016 and it reveals a slight improvement for Vodafone, but there’s still a way to go.
It looks like the billing system issues that plagued Vodafone in the second half of last year, following an over-ambitious systems upgrade, are still leading to a high level of customer complaints, although slightly less than the previous quarter. Maybe a social media push has helped.
In Q1 2016 Vodafone averaged 29 complaints p
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