01-08-2018 13:36 via telecoms.com

New Ofcom rules aimed at preventing telcos abusing consumer procrastination

New alerts to remind us when we approaching the end of the minimum contract period seemed to be directed at telcos who take advantage of procrastinating customers.
Changing contracts is a cumbersome and frustrating process, with sceptics perhaps suggesting the telcos do this on purpose, but proposed rules from Ofcom indicate the regulator has had enough of the consumer being abused. The idea is one which some might be surprised doesn’t exist already; landline, broadband, TV and mobile cust
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