Microsoft starts gathering pace in the telco AI world

Telecom Italia and Microsoft have expanded a partnership between the pair to develop new AI-based tools and services to improve customer service and experience.
The announcement follows a similar tie-up with Telefonica, which saw the telco use Microsoft’s Bot Framework to create its own digital assistant Aura. At TIM, Microsoft will help the telco expand its customer touchpoints with new apps and an interactive voice response tool, to help simplify customer relationship management.
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