Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud

NICE (Nasdaq:NICE) today announced that Metro Bank, a rapidlygrowing United Kingdom-based challenger bank, has selected NICE'sleading WorkforceManagement (WFM) solution to support its UK operations. In additionto increasing operational efficiency and agent productivity at thebank's branches and contact centers, the NICE WFM solution will alsohelp boost employee motivation with a smartphone application for mobileaccess to WFM scheduling features.Click here for more.