Keeping the end-user in mind is key to digitalising the public sector

With the advent of the coronavirus pandemic, the world suddenly found digitalisation thrust upon it like never before. While there have been growing pains for many, overall this process has been a marked success. Part of the reason for this is that the pandemic has accelerated processes which were already in motion in the background of businesses natural evolution in this digital age. But the public sector is rarely at the cutting edge of this digital evolution &ndash…read more