Inward application of tech explains dumb pipe rhetoric

Every telco fears the ‘dump pipe’ label and the push towards commoditisation, but perhaps this trend is being compounded by an inward looking attitude in the application of potentially revolutionary technologies.
This is the conundrum; telcos are missing out on the cash bonanza which is fuelling companies like Facebook and Google, but to keep investors happy, executives are focusing more on improving profitability than replacing lost revenues, such as the voice and SMS cash cows of y