‘Hyperautomation’ is here to save customer services, claims SAS

A third of customers would ditch telcos if they don’t get a decent response to a complaint in five minutes, and analytics firm SAS reckons ‘hyperautomation’ is the solution.
The SAS Hyperautomation report asked 1,513 people in the UK and Ireland about their expectations and experiences of customer services, with one of the takeaways being an apparent strict cut off time of five minutes for telcos to provide a ‘satisfactory response’ to whatever the complaint might b