Huawei targets digital transformation with CEM suite launch

Huawei has announced an upgraded suite of CEM applications in a bid to assist operator digital transformation strategies.
The updated offering, dubbed Digital Customer Care (DCC), is intended to provide operators with the tools to equip customers with more advanced self-service and customer interfacing capabilities, Huawei says. DCC apparently covers all aspects of a CEM strategy, from front-end to back office operations, and Huawei says it is already bringing benefit to operator opex.
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