How telcos are revitalising their business with improved customer experience

Telecoms.com periodically invites expert third parties to share their views on the industry’s most pressing issues. In this piece John Lenns, Vice President, Policy Products at Oracle Communications, celebrates the improving fortunes of some operators and looks at what might be behind it.
The European telecoms sector is undergoing a resurgence. French telco Orange has recorded its best quarter of growth in a decade while Spain’s Telefónica recently upgraded its revenue project