How is AI reshaping telecoms?

Telecoms.com periodically invites expert third parties to share their views on the industry’s most pressing issues. In this piece Mark Jackson, Director and Industry Principal, Telecoms at Pegasystems, looks at the increasingly central role AI is playing in the telecoms world.
In the last year or so, the pandemic has caused the equivalent of several years of change for telecommunications providers. In many ways, they have kept the world going, supporting a huge increase in bandwidth needs