How about giving customers a better experience?

Telecoms.com periodically invites third parties to share their views on the industry’s most pressing issues. In this piece Orla Power, Head of Marketing for Brite:Bill (an Amdocs company) explores some research into CSP customer expectations and what can be learned from it.
Mobile operators and the telecoms industry in general have never been known for excellent customer service and for many that’s an understatement. However, as generations Y and Z start paying for their own telecoms