Grappling with the dos and don'ts of digital transformation

A bad business process is a bad business process, irrespective of whether it is digital or not.That is just one tip of the huge, many-tipped iceberg that is digital transformation, which was the subject of a Total Telecom Breakfast Briefing hosted in London in partnership with Telstra this week.The key message, and it probably doesn't come as a huge surprise, is that digital transformation for any big company, including a telco, is a complex task that can easily go awry if the company doesn't h