Everyone thinks telcos are utilities except the telcos

It’s a trend which the telcos have been fighting hard to resist, but the growing wave of commoditization is seemingly starting to swallow them up.
The telcos continually deny they are utilities, but the fact they seem unable to branch off into value added services with any notable success is a damning trend. New research from The BIO Agency is just another stick to beat them with.
Let’s start with the most painful statistic; nine out of ten correspondents, all of which were UK consum