Ericsson urges CSPs to be less touchy

Telecoms vendor Ericsson has been looking into how CSPs interact with their customers and reckons they take too long to get stuff done.
It’s a good day for CSP top tips and it seems likely that a healthy proportion of subscribers would agree that their interactions could be significantly improved. While operators have already identified customer service as a priority, it seems progress may not have been as rapid as they’d hoped.
According to Ericsson’s Consumer & IndustryLa