Ensuring Customer-Centric Services Through Cloud Transformation

In order to digitally transform its service operations and achieve a more customer-centric vision, the Telecom Argentina Group has adopted service operations center (SOC) solutions to streamline customer services, identify and resolve new issues. Employing Data Driven Operations, the company can make decisions based on diverse service criteria and calculations performed in real time.
Telecom Argentina is already achieving 99.999 percent carrier-class reliability on cloud networks through a combi