Digital transformation is a journey – just don’t count on ever finishing

It’s a question which has plagued the industry, but Frost & Sullivan’s Karl Whitelock has had a crack at defining the buzziest of buzzwords, digital transformation.
Speaking at WeDo Technology’s Worldwide User Group meeting, Whitelock, who leads the OSS and BSS division, thinks he has it nailed. Unfortunately for the telcos of the world, his definition and action plan doesn’t seem to play into the strengths of the industry.
Digital transformation itself is a thankless