Customer service in the 5G era

Telecoms.com periodically invites third parties to share their views on the industry’s most pressing issues. In this piece Simon Osborne, Head of Nokia Software Portfolio, offers some insight into customer service best practice as we move into the 5G era.
When reflecting on the word “service,” it can clearly be defined as the act of serving. But who exactly are communication service providers (CSPs) serving?
In the telecom industry, traditional service development has either be