Convergence is great, but who’s going to pay for it?

With the telco industry constantly trying to recoup lost revenues the multi-play business model has become a hot industry trend, but is this diluting the service for the customer?
It’s no secret that the telcos are swimming against the tide. OTT players such as WhatsApp and Signal are stealing the once lucrative business that was SMS and voice calls, and the broadband market is becoming cheaper for customers and more expensive for operators every day. Diversification is key, and one of the