21-08-2017 12:49 via telecoms.com

Citizens Advice challenges telcos lightweight compensation ideas

The Citizens Advice agency has lit a fuse underneath compensation plans from UK telcos, highlighting the proposed plans would leave consumers short.
Back in March, Ofcom proposed a compensation scheme which would force the telcos to pay out sums of cash to consumers which received poor service. The amounts of compensation were certainly not irrelevant, and could cause a notable dent in the accountants spreadsheets for a few providers who would not be considered top of the tables.
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