BT: ‘we went too early’ on digital voice

BT is putting its digital voice service rollout on ice due to the fact it caused more disruption to customers than the telco had anticipated.
Whether it should have anticipated it is up for debate but surely It’s reasonable to suggest that it could have.
The UK incumbent started rolling out Digital Voice last year. As the name suggests, it’s a VoIP product that runs over its broadband network rather than the old analogue network. As the telco itself notes, it’s a necessary upgr