BT teams up with ServiceNow to roll out ‘contact-centre-as-a-service’

UK telco group BT and ServiceNow are offering ‘turnkey’ packages for integrating digital workflows, global comms, and cloud-hosted contact centre platforms.
The contact-centre-as-a-service (CCaaS) package is targeted at business and public sector customers, and has apparently being developed in response to demand to ‘simplify and accelerate digitalisation of their contact centres and workflows.’
Digitalisation and moving contact centre systems into the cloud offers more f