BT pilots AI patient concierge service for NHS

UK incumbent BT has stepped up its health-related activities with some AI-enhanced patient messaging tech.
Together with the NHS and Soprano – which offers an SMS platform for businesses – it is piloting ‘Patient Concierge’. It is designed to streamline patient communication, cutting the amount of time spent arranging appointments for diagnosis and treatment. The hope is that it will also reduce the number of double-booked or missed appointments.
BT said it is currently s