BT is building out ‘self-healing’ capabilities to its tech estate

UK telco group BT has drafted in Dynatrace to upgrade its service management stack with AI and automation fault detection tools, ahead of a larger deployment of ‘self-healing capabilities’.
BT will consolidate its application monitoring on the Dynatrace Software Intelligence Platform with the aim of with simplifying and adding intelligence to service operations, which it ultimately intends to automate in a new AIOps model.
The idea is that BT will be able to benefit from the consolid